Hire the engineers before rebuilding the platform
- Context
- The identity program had no in-house engineering function. Delivery depended on contractors who were not accountable for what they left behind.
- Decision
- Build the team first. Hire 12 engineers across privileged access, directory, governance and automation, replace the contractors who were not performing, and lead 3 project managers and a business analyst alongside them.
- Consequence
- Documented architecture, peer reviewed changes, written SOPs, recorded training and shadowing rotations. Knowledge stopped living in one head.
12 engineers hired100% retention3 PMs and 1 BA ledTop performing leader, 2024 and 2025
What this looked like in practice
- Four disciplines staffed: privileged access, Active Directory and Entra ID, identity governance, automation.
- Training, certifications and recorded sessions built into the plan, not offered as a perk.
- Trusted on enterprise decisions outside the identity program, including the CIAM migration.